Office Automation

Office Automation is a broad subject and many people will have different definitions. What the The Hightower Group means when it says Office Automation, is the creation systems for your business so yoiu can Save Time and make your business easier to use.

Typically a company or department will start out small and not need a lot of automation. Their volume is not large and a few Excel spreadsheets and a few paper notes will be sufficient to keep things together.

However, over time, as the volume increases the informal system will break down. That is when you want to automate some or all of your processes. No company is too small or too big to think about these things, but usually they don't until they are feeling the pain of more effort and declining revenue.

Here are some of the ways we have done Office Automation for out clients.

Advanced Aeromedical
This company handles the distribution of medical oxygen equipment all over the world. They interacted with airlines, cruise lines, service vendors, and medical patients who needed the services. They did all this work with Word, and paper and pencil. They hired the Hightower Group to create a system that would operate all over the world. So vendors, airlines, and cruise lines could login at any time and see what is going on at any given moment.
The Results: Saving huge amounts of time and money and providing assurance that all the information about every case is one location and easy to find.

Daily Underwriters of America
They hired us to completely replace their insurance software that was running on a mini computer. They could not longer do all the functions needed on the existing software. We completely replaced and significantly enhanced the systems they use to operate their business. There is too much we did to tell. We created a Windows back office system and a Web based Agent Access Portal.
The Results: Large time savings. Huge money savings by not needing to hire new staff as they expand their business into to other states. Complete peace of mind as the legal reporting requirements are now largly automatic.

Bovis Lend Lease
This is a large company. One of their divisions builds high rise apartment buildings in the New York / New Jersey area. We were hired to automate one part of their operations. This was a room inspection check list (Punch List). Previously it was done with paper and pencil. We created for them a system that allowed inspectors to take tablet computers into the buildings and record their findings, download the data into a central database and then automatically send out vendor notifications.
The Results: A great deal of Time was saved trying to re-key all the inspection results into the computer and then keep track of it. Bovis saved Money buy getting the work done on time and not needing to pay penalty fees. In addition we tracked the performance of each vendor, so Bovis would know who to keep for the next project.